CRACKD Support

Purchases are billed and processed by the App Store or Google Play — not by CRACKD directly — so unlocks can occasionally take a few moments to reach the game.

1. Make sure the device is online, then fully close and reopen CRACKD.
2. Confirm you are signed into the same store account (Apple ID / Google account) used for the purchase.
3. If it still does not appear, use the restore option in the game, where available (see next topic).
4. Still missing? Email us with your transaction/order ID and the approximate purchase date and time.

Remove Ads is a one-time, non-consumable purchase associated with the store account used to buy it. Restoration relies on the store's own mechanisms plus that same account being signed in — it does not carry across different store accounts.

1. iOS (Apple restoration): sign in with the same Apple ID used for the purchase, then trigger the App Store's restore-purchases mechanism — for example via the Restore option in the game's purchase area, where available.
2. Android (Google entitlement reconciliation): sign in with the same Google account used for the purchase and reopen CRACKD while online; Google Play reconciles non-consumable entitlements for the signed-in account.
3. In game: if your build shows a Restore option in the purchase area, use it after confirming the correct store account is signed in.
4. If restoration does not work on a device signed into the same store account, email us with the transaction/order ID from your store purchase history.

Jewel balances update after the store confirms the transaction. If a Jewel purchase was charged but not credited:

1. Fully close and reopen CRACKD while online.
2. Check that you are on the store account used for the purchase.
3. If the Jewels are still missing, email us with the transaction/order ID so we can investigate the purchase.

Please note: Jewels are consumable and, in CRACKD 1.0, balances may be stored locally on your device. Unused Jewels may not be recoverable after app deletion, device replacement, or loss of local app data (see the Terms of Use). A transaction ID helps us investigate, but does not by itself guarantee re-credit.

For billing disputes (double charges, unauthorized purchases, refund requests), go through the store that processed the payment: Apple (reportaproblem.apple.com) or Google Play (Play Store → Payments & subscriptions → Budget & order history), as their policies govern refunds.

1. Fully close and reopen the game while online — CRACKD re-checks your Remove Ads entitlement when it starts.
2. Confirm you are signed into the same store account used for the purchase.
3. Use the restore option in the game's purchase area.
4. If ads continue, email us with your transaction/order ID and device details.

Sorry the heist went sideways. To help us reproduce and fix it, please email us with:

1. Device model and OS version.
2. CRACKD app version/build (visible in your App Store or Google Play listing, or in the game if shown).
3. The level or screen where it happened, and what you expected versus what happened.
4. Steps to reproduce it, if you can. A screen recording helps a lot.

Anything not covered above: email support@cuya.ai. Privacy requests are handled as described in the Privacy Policy.